By accessing or using SquareKeeper (the "Service"), provided by SquareKeeper, LLC ("SquareKeeper", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
SquareKeeper is a software-as-a-service platform for commercial property management, including the Parking Manager, Maintenance Manager, Employee Manager, Security Manager, Tenant Portal, Vendor Portal, and related modules (collectively, the "Modules").
You must provide accurate and complete registration information. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
SquareKeeper is offered on a recurring monthly subscription basis. New customers may be offered a 30-day free trial. At trial end, continued use requires a valid payment method. Fees are non-refundable except as required by law. Prices are as listed on squarekeeper.com/pricing at the time of subscription and may be changed with 30 days' notice.
You may cancel at any time from your billing dashboard. Access continues through the end of the current paid period. After cancellation, your data remains exportable for 30 days before archival and eventual deletion.
You retain all rights to data you submit to the Service ("Customer Data"). You grant SquareKeeper a limited license to process Customer Data solely for the purpose of providing the Service. Handling of personal data is governed by our Privacy Policy.
You will not use the Service to violate law, infringe intellectual property, or circumvent security controls. SquareKeeper may suspend or terminate accounts that violate these terms, with or without notice where required to protect other customers or the Service.
The Service, including its software, design, and documentation, is owned by SquareKeeper and protected by copyright, trademark, and other laws. Your use of the Service is licensed, not sold. See also our End User License Agreement.
The Service is provided "as is" without warranty of any kind, except as may be required by applicable law. SquareKeeper does not warrant that the Service will be uninterrupted, error-free, or meet specific operational requirements.
To the maximum extent permitted by law, SquareKeeper's total aggregate liability for any claim arising out of or relating to the Service shall not exceed the fees paid by Customer for the twelve (12) months preceding the claim.
Customer agrees to indemnify and hold harmless SquareKeeper from any third-party claim arising from Customer's use of the Service in violation of these Terms.
If a customer enables SMS alerts within the SquareKeeper application, SquareKeeper sends operational text messages via Twilio under a program named "SquareKeeper Operational Alerts."
What you'll receive. Operational notifications related to property events — for example, restroom QR-scan reports, work-order status updates, and similar maintenance and operational alerts configured by your property administrator. Messages are sent only to phone numbers that have been entered into the SquareKeeper application by an authorized administrator. We do not send marketing, advertising, or promotional content via SMS.
How consent is obtained. Each recipient provides prior written consent before any mobile number is added. During onboarding, the recipient completes and signs the SquareKeeper Operational Alerts SMS consent form, which discloses the program name, that message frequency varies, that message and data rates may apply, and STOP/HELP instructions, and which links to these Terms and the Privacy Policy. A specimen of the consent form is published at squarekeeper.com/legal/sms-consent. A mobile number is entered into the SquareKeeper application only after a signed consent form is on file. SMS consent is not a condition of employment.
Frequency. Message frequency varies based on property events. There is no fixed cadence — messages are triggered by real-world activity (for example, a tenant scanning a QR code to report a maintenance issue). On a typical property, recipients may receive anywhere from zero to several messages per day.
Rates. Message and data rates may apply. Rates are determined by your mobile carrier and the plan associated with your phone. SquareKeeper does not charge recipients for receiving alerts.
Opt-out. Reply STOP to any message to opt out of all future operational alerts from this number. You will receive a one-time confirmation message and no further messages. To resume receiving alerts after opting out, contact your property administrator.
Help. Reply HELP for assistance, or contact support at hello@squarekeeper.com.
Carrier disclaimer. Carriers are not liable for delayed or undelivered messages. Message delivery is provided as-is and depends on carrier networks beyond SquareKeeper's control.
Privacy. See our Privacy Policy §6 for how we collect, use, and protect phone numbers in these programs. We do not sell, rent, or share phone numbers with third parties for their marketing purposes.
Tenant announcement SMS (“SquareKeeper Tenant”). Separately, SquareKeeper sends SMS announcements to tenants of a customer's property who opt in through the SquareKeeper Tenant Portal. A tenant signs in, opens Account › Notifications, turns on the SMS toggle (off by default), and provides a mobile number after reading the consent disclosure; the opt-in screen is published at squarekeeper.com/legal/sms-consent-tenant. Messages are property announcements (events, closures, schedule changes, maintenance notices, and reminders) — no marketing. Message frequency varies; message and data rates may apply. A tenant may opt out anytime by replying STOP or turning the setting off, and may reply HELP for assistance. SMS consent is not a condition of tenancy. The frequency, rates, opt-out, help, carrier, and privacy terms above apply equally to this program.
SquareKeeper may update these Terms from time to time. Material changes will be announced via the in-product dashboard or via email at least 14 days before taking effect.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law provisions. Any disputes shall be resolved in the state or federal courts located in Los Angeles County, California.
Questions about these Terms? Email hello@squarekeeper.com or use the contact form.